Terms of Service

Terms & Conditions

Welcome to Heba Al Omari LMS (“we”, “our”, “us”). By accessing or using our website and services (“Services”), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our Services.

1. Use of Services

• Our platform provides access to digital courses, educational materials, and related services.


• You must be at least 18 years old, or have parental/guardian consent, to use our Services.


• You agree not to misuse the Services, attempt to hack, or share login credentials with others.

2. Payments & Billing

• Payments are securely processed by our authorized payment provider, Paddle.


• All prices are listed and charged in USD and may include applicable taxes (handled by Paddle).


• By purchasing a course or subscription, you authorize Paddle to charge your payment method.

3. Access & License

• When you purchase a course, you are granted a non-transferable, non-exclusive license to access the content for personal educational use.


• You may not resell, distribute, or publicly share our content without written permission.

4. Termination

• We may suspend or terminate your account if you violate these Terms.


• You may stop using our Services at any time.

5. Limitation of Liability

• Our content is provided for educational purposes only.


• We are not liable for indirect or consequential damages arising from the use of our Services.

6. Changes

• We may update these Terms from time to time. Continued use of the Services indicates acceptance of any updated Terms.

Privacy Policy

Your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information.

1. Information We Collect

• Personal Information: Name, email, payment details (processed by Paddle, not stored by us).


• Usage Data: Pages visited, course progress, device/browser type, cookies.

2. How We Use Information

• To provide access to courses and manage your account.


• To improve our Services and personalize your learning experience.


• To send important service updates (not marketing without your consent).

3. Data Sharing

• Payments are handled by Paddle, which acts as Merchant of Record. We do not store card details.


• We do not sell or rent your personal data.


• We may share data with service providers (e.g., hosting, analytics) under strict confidentiality.

4. Data Security

• We implement industry-standard security measures (SSL, encrypted storage).


• No system is 100% secure, but we strive to protect your information.

5. Your Rights

• You may request access, correction, or deletion of your data by contacting us at
  [email protected].
  


• You may opt out of marketing communications at any time.

6. Cookies

• We use cookies for login sessions and analytics. You may disable cookies in your browser, but some features may not work properly.

7. Contact

• For questions about this policy, contact us at
  [email protected].
  

Refund Policy

We want you to be satisfied with your learning experience. Because our products are digital courses, we have the following refund policy:

1. Refund Eligibility

• Refunds are available within 7 days of purchase if you have not completed more than 20% of the course.


• Subscription payments are refundable only for the most recent charge, and only if less than 7 days have passed.


• Refunds are not available if you have downloaded course materials in full.

2. How to Request a Refund

• Send a refund request to [email protected] with your order number.


• All refund requests will be processed through Paddle, our payment partner.

3. Exceptions

• We do not provide refunds for:


• Completed courses.


• Customers who purchased by mistake but accessed the content.


• Violations of our Terms (e.g., sharing account access).

4. Processing

• Approved refunds will be issued back to your original payment method in USD.


• Please allow 5–10 business days for funds to appear, depending on your bank or card provider.